Orders where the carrier reported the recipient refused delivery, still sitting IN_TRANSIT (not yet cancelled/returned) — these need a follow-up. "Copy FedEx Email" fills in the correct AWB and copies a ready-to-send request (to dedicatedcare.sa@fedex.com, cc serge@popsy.app / ruba@popsy.app) asking FedEx to reroute the package to Popsy's Riyadh recovery contact.

Dated by last movement (when the return was last updated), not the original order date — filter the range above to find returns that happened in a given window. Return tracking is the actual return-shipment carrier link when ops has logged one (FedEx, J&T Express, Aymakan, SMSA...) — blank means no return label has been recorded yet. Original delivery is the customer's original outbound shipment, kept as reference only.